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When attempting to start Alteryx Service with HTTP, TLS/SSL enabled, it fails and gives one of the following errors in the Service logs:

Failed to register Service URL (5).
Please contact your Systems Administrator to ensure that port 80 is unused and open for inbound connections,
and verify that the Alteryx Service is not already running on this system.

AlteryxService_LogStartupError: There was an error starting the Alteryx Service <Failed to register Service URL (183). Please contact your Systems Administrator to ensure that port 443 is unused and open for inbound connections,  and verify that the Alteryx Service is not already running on this system.

AlteryxService_LogStartupError: There was an error starting the Alteryx Service <Unable to retrieve status from server: https://localhost:443>

• Alteryx Server
  • All Versions

A valid TLS/SSL certificate has been installed on the Server host machine and Server is configured if TLS/SSL enabled.

The Alteryx Service is currently running under a service account that is not a member of the local Administrators group. In order for the service to successfully register the required HTTP/S URL reservations, the service account must have administrative privileges.

On the Server UI host machine:

1. Open Computer Management and Press Windows + R, type compmgmt.msc, and press Enter.

2. Go to Local Users and Groups in the left pane, expand "Local Users and Groups" and click on "Groups"

3. Open the Administrators group In the right pane, double-click on "Administrators"

4. Click "Add…" and then enter the username or service account (e.g. DOMAIN\svc_alteryx) being used as the Log On As user for AlteryxService.

5. Click "Check Names" to validate. If it validates successfully, click OK. Close out of Computer Management.

6. Attempt to start the service again.

• Configure Server SSL/TLS