MyAlteryx
Community
Academy
Help Docs

Welcome to the Alteryx Knowledge Base

Knowledge Base / Designer Cloud / Designer Cloud Issues - Working with Alteryx Customer Support Engineers
Designer Cloud Issues - Working with Alteryx Customer Support Engineers
user

Created/Edited - 12/6/2024 by Stephen Ruhl | Alteryx

How To
Work efficiently with CSEs by providing all required information at the front end, which will reduce back and forth.
Environment
Alteryx Designer Cloud 
Prerequisites
The CSE will need the following items from your environment.
 
  1. Browser (Firefox, Chrome, Edge, Safari)
  2. Your Designer Cloud URL
  3. Do you have a proxy in your environment?
  4. A HAR file replicating the issue
Procedure

Our procedures may require us to ask the following questions. Having the answers in the initial request will help prevent delays. They could also help resolve or work around your issue as well:

  • Does it work in another browser?
  • Does it work in Incognito mode?
  • Is anyone else in your organization or company having the same problem?
  • If it is a Workflow related issue, can you anonymize and send data for us to use to reproduce the issue?
Additional Information
Designer Cloud Help
Was this article helpful?