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Knowledge Base / Server / Error: The referenced account is currently locked out and may not be logged on to
Error: The referenced account is currently locked out and may not be logged on to
user

Created/Edited - 5/1/2026 by Christopher Torres | Alteryx

Summary
Error in the Gallery related to issues with the Service Account associated with Alteryx Server / Gallery
Environment

Service account associated with Alteryx Server / Gallery is locked out. 

  • Alteryx Server
    • All Versions

Error: The referenced account is currently locked out and may not be logged on to

 

This error can also be found in the Service logs, when the RunAs account is locked out, preventing AlteryxService from starting up:

Alteryx\Service\AlteryxService\src\ServicePlugin_Worker.cpp: 1533. The Logon specified for the Worker is not valid: Win32 Error: The referenced account is currently locked out and may not be logged on to. (1909)"
 
Note that if the account is unlocked, it may still be required to also rotate the password, if the account lock also resulted in the password being forcibly expired/revoked:
AlteryxService_LogStartupError: There was an error starting the Alteryx Service <The Logon specified for the Worker is not valid: Win32 Error: The user name or password is incorrect. (1326)>
Cause

The Service Account set as the Run As user is locked.

Resolution

Check with your AD / IT team and verify the Service Account associated with Alteryx Server as the Run As user  is not locked - if it is locked, unlock the account and the error should resolve.

Additional Information
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