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How To Get a List of Files in a Certain Folder for Support Troubleshooting

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Created/Edited - 12/6/2024 by JohnHenry Fitzgerald | Alteryx

How To Get a List of Files in a Certain Folder for Support Troubleshooting

For troubleshooting installation issues, it is helpful for Support to know which files were installed.

Prerequisites

Alteryx Designer (All Versions)

Procedure

Download and open the GetFilesList.yxmd Workflow (below)
Enter the path for your troubleshooting need based on the Common Use Cases below into the Text Input Tool
1. For more than one path, enter one per row in the first column of the Text Input Tool.
Send Support the output file %Temp%\FilesList.xlsx

Common Use Cases

Troubleshooting Python Tool Issues

For troubleshooting issues with the Python Tool, support will be most interested in the contents of these folders:

For Designer versions 2021.1 and above:

//Admin
C:/Program Files/Alteryx/bin/Miniconda3/envs/DesignerBaseTools_vEnv/Scripts

//Non-Admin
C:/Users/your_username/AppData/Local/Alteryx/bin/Miniconda3/envs/DesignerBaseTools_vEnv/Scripts

For Designer version 2019.3 to 2020.4:

//Admin
C:/Program Files/Alteryx/bin/Miniconda3/envs/JupyterTool_vEnv/Scripts

//Non-Admin
C:/Users/your_username/AppData/Local/Alteryx/bin/Miniconda3/envs/JupyterTool_vEnv/Scripts

For Designer versions below 2019.3:

//Admin
C:/Program Files/Alteryx/bin/Miniconda3/envs/PythonTool_vEnv/Scripts

//Non-Admin
C:/Users/your_username/AppData/Local/Alteryx/bin/Miniconda3/envs/PythonTool_vEnv/Scripts

Troubleshooting Alteryx Connector Tools

For troubleshooting issues with the Connectors, support will be most interested in the contents of these folders:

C:/ProgramData/Alteryx/Tools
C:/Users/your_username/AppData/Roaming/Alteryx/Tools

Troubleshooting Alteryx Predictive Tools

For troubleshooting issues with the Connectors, support will be most interested in the contents of these folders:

//Admin
C:/Program Files/Alteryx/R-4.0.5

//Non-Admin
C:/Users/your_username/AppData/Local/Alteryx/R-4.0.5

Additional Information

Additional Resources

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