Welcome to the Alteryx Knowledge Base

This article aims to provide a solution for account lockouts preventing users from successfully logging in. 

• Alteryx Server 2019.4 +
• Authentication Method: Built-in that has been changed to SAML.
• Can also be used for Built-in authentication when accounts get locked.

Page Not Found - The page you are trying to reach does not exist



This issue usually shows up after switching from Built-in authentication to SAML

• Account lockout status is set within the MongoDB for the Built-in authentication method.
• When switching to SAML, the account might pass the verification in SAML but if it is locked within the MongoDB the result will be "Page not Found"
• This error shows after pressing Login and typing credentials.

Please note: Switching authentication methods is not supported by Alteryx. That being said, customers in the past have managed to successfully switch from Built-in to SAML.

For Built-in Authentication, there is are two entries in the user documentation that states the lockout period and locked account status. When this happens there is a possibility of the account trying to access the gallery being locked. When in a unlocked state it is as following in MongoDB - user collection

• The initial state of this entry is 0 and null.

"NumFailedLogins" : 0,
    "AccountLocked" : null,

• If the user types his password wrong 5 times the account state will go from null to true in the below entry:

Before lockout:

"NumFailedLogins" : 0,
    "AccountLocked" : null,

After Lockout:

"NumFailedLogins" : 5,
    "AccountLocked" : true,

Before lockout:

"NumFailedLogins" : 5,
    "AccountLocked" : null, OR false,
After lockout:

"NumFailedLogins" : 6,
    "AccountLocked" : true,

• In order to reset to 5 attempts, both fields have to be changed.

"NumFailedLogins" : 0,
    "AccountLocked" : null, 
            OR
    "AccountLocked" : false,

• This should resolve the page not found for users on SAML + built-in authentication

Using ROBO3T as the management interface, the entries can be edited via the mongo shell.

NOTE: Please back up the database before making changes in order to ensure a restore point is available.
https://help.alteryx.com/current/server/mongodb-backups 

Solution A

1. Install and open Robo3T, download link: https://robomongo.org/download

NOTE: Download Robo 3T, not Studio 3T.

2. Set up a connection to your gallery DB by following the steps below:

• https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/How-to-Login-to-Robo-3T/ta-p/601025
• Once you connect Expand the Database Alteryx Gallery and the Collections then go to users and double-click on it.

3. Replace the command in the field below db.getCollection('users'). find({}) with db.users.find({LastName:"Picard"}). pretty() and then press the play icon next to the save icon.

4. Expand the user and then right-click - Edit

5. Look for the entries mentioned above and modify them accordingly, then press save.

6. Exit Robo 3T and test the logon.

 Solution B
 

1. Open CMD - Command prompt Admin and type the below:

cd C:\Program Files\Alteryx\bin

2. Password is the same as above from Alteryx System Settings

mongo -u user -p PASTE_PASSWORD -host localhost:27018 AlteryxGallery

3. Command to find the user:

db.users.find({LastName:"Picard"}).pretty() 

4. Update the status of the fields, the account locked

db.users.update({"LastName":"Dinu"}, {"$set": {"AccountLocked": "false"}});

OR 

db.users.update({"LastName":"Dinu"}, {"$set": {"AccountLocked" : "null"}});

5. And the NumFailedLogins

db.users.update({"LastName":"Dinu"}, {"$set": {"NumFailedLogins": "0"}});

6. Test the logon.

• https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/How-to-Login-to-Robo-3T/ta-p/601025
• https://help.alteryx.com/current/server/mongodb-backups