Summary
Environment
Environment Details
Python Tool cannot be accessed. When you click on a Python Tool on the canvas, the Configuration Panel remains blank and the Jupyter UI does not show.- Alteryx Designer
- All Versions
- Python Tool
Cause
Cause
Both jupyter.exe and jupyter-notebook.exe are not running. This can be verified by opening Task Manager. In a healthy, functioning install, both jupyter.exe and jupyter-notebook.exe can be seen running within Alteryx Designer when a Python Tool is added to the canvas:
If the Python Tool Configuration UI is blank, then both jupyter.exe and jupyter-notebook.exe are not running, and will not show in Task Manager. Typically, this is caused by Anti-Virus software removing or quarantining supporting files from the installation.
Resolution
Resolution
Solution A
- Whitelist the supporting files and dependencies
- See this KB Article for more information: https://community.alteryx.com/t5/Alteryx-Designer-Knowledge-Base/List-of-what-to-get-whitelisted-for-Python-Jupiter-for-antivirus/ta-p/653341
- Restart Designer and test a Python Tool
Solution B
Only try Solution B if Solution A does not work
- Perform a Full Uninstall of Designer follow the steps in https://community.alteryx.com/t5/Alteryx-Designer-Desktop-Knowledge-Base/Complete-Uninstall-of-Alteryx-Designer/ta-p/402897
- Reinstall Designer
- Installers can be downloaded at https://my.alteryx.com/licensing
- Test out the Python Tool
Solution C
If Solution A and B do not fix your issue, please reach out to Support with the following:
- A screenshot of your version information from Help>About
- A screenshot of the Windows settings under Internet Options>Connections>LAN Settings
- A note stating that the Python Tool UI is coming up blank, and that you already went through the solutions noted above.
- Event logs showing an attempt to use the Python Tool.
- Refer to this KB article for instructions on how to collect these logs: https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/How-to-Retrieve-System-and-Application-Event-Viewer-Logs-for/ta-p/700504