Welcome to the Alteryx Knowledge Base

Downloading Alteryx:

All installers for Alteryx can be found through the licensing portal, this will require logging into your Alteryx Community account to proceed to the software downloads dashboard.

The licensing portal provides users, with an active license key, access to all Alteryx products purchased and all versions of that product that are currently supported. 

Should your company have a standardized version of Alteryx or an Alteryx Server, we recommend matching this version. If they are on an older version, you can access these installers through selecting the version under ‘Previous Versions’. 

If you don’t see the version of Alteryx you need, please reach out to the Fulfillment Team and they can assist you directly.

 

Online Activation:
Online activation refers to inputting your license key into Alteryx Designer through either the activation window, that appears upon opening Alteryx for the first time, or through Options > Manage Licenses > Activate New License in Alteryx Designer. This method of activation is best for most users, as it allows a simple activation, easy transfer of licenses between users and devices, provides the ability to activate and deactivate any product keys that are no longer being used, and allows for the easiest administration of the keys for administrators. 

For further information about online activation please see our Online Activation Guide.

Offline Activation:
Offline Activation allows users with restricted networks and are unable to communicate with our services to still activate Alteryx. This method requires the ability to access http://licenses.alteryx.com through an internet browser.

This activation type does restrict an administrator’s control over the keys after initial activation. Offline activated machines do not communicate with our licensing platform and the administrator licensing portal. This will result in users being unable to deactivate a key they are no longer using without assistance from the Fulfillment Team, and administrators being unable to easily remove and reassign licenses through the administrator portal.

For further information about online activation please see our Offline Activation Guide.

Command Line Activation/Silent Activation:
Command Line Activation allows a license key to be activated by command line. This activation method is optimal for administrators who would like to push a license to a large number of users. Users’ IT groups can also install and activate Alteryx in batch through a script. Alteryx services must be white-listed to use this activation type.

For these commands please see our Command Line Options.

Alteryx License Server Activation:
The Alteryx License Server, or ALS, is a secondary product Alteryx can provide administrators to better assist them with networking based restrictions and large scale deployments. This product hosts the licenses internally, and thus requires users to redirect their Designer or Server to this licensing service. This can be done by going to Options > Manage Licenses > Activate New License > Selecting ‘To Access Your License Server, Click Here’.

Please note the first time connecting to your companies’ ALS, Alteryx will need to be run as Administrator to input the License Server’s URL.

For further information about License Server Activation, please click here: Download and Install Alteryx License Server: Admin Only. 

Transferring Licenses:
Licenses can be transferred between users through the method below. This method only applies to users who have completed an online activation, for offline license transfer.

In Alteryx Designer:

1. Click Options > Manage Licenses.
2. Select the check box for each license you want to deactivate.
3. Click Deactivate License.
4. Click OK to confirm the deactivation.

Once deactivated the key will be open for activation on a different device or by a different user.

Should the device no longer be accessible please see our Revoke License Help Documentation on how to remove a key from a inactive user or no longer accessible device.

 

The Licensing Portal is a web based portal that allows access to all the product installers and associated licenses. The portal provides two views: End User and Administrator. End User is the default view, which only provides access to the product installers on Home Tab. The License Administrator view has access to downloads, licenses, machines and users.

Here is a summary of each tab provided by the portal:

• Home: Provides access to all downloads for products that have been purchased as well as the Offline Activation Upload. End Users will only see this tab.
• Licenses: Provides a list of all products and license keys associated with your group, and will include expiration dates, total seats and available seats. This allows administrators to identify keys with available seats and current products they have purchased that can be distributed to users.
• Machines: Contains a list of all devices associated with your license group. This does include all devices that are currently or have in the past activated a license key associated with this group. This view can be filtered by license key and email address to provide filtered lists containing current active users on a key, or locate a specific user to identify the key they are activated on, if any. Administrators can also revoke keys from inactive users or inaccessible devices from this tab.
• Accounts & Users: Accounts provides administrators a view of all the license groups they are associated with. This is beneficial for large companies who have multiple license groups. The Users view allows administrators to update or change a user’s permissions to the portal, including restricting access or providing a user with administrator permissions.

Should you have any other questions or need guidance on how to complete a task in the portal, please see our Administrator Check List.

 

Common Errors:

Unrecognized License Key: This error occurs when an incorrect license key is applied to either the incorrect version of the software or for a different software the key is not assigned to.
Cannot Reach The Licensing Service: The device cannot communicate with our services, this error is common with users who have restrictions networks or proxies in place. The best solution to this would be to have your IT department white-list our services with the criteria under Licensing Requirements. If they are unable to do so please try an Offline Activation. Please note it is best have your IT department assist with adjusting your network settings before performing offline activation as license management will be easier.
No Available Seats: The key the user is activating on has no seats left, please have your administrator check the licensing portal to identify any users can be removed from the key.
Cannot Connect To License Server: This error is common for users who have accidentally opened the ALS License Manager instead of the default License Manager. The best way to move past this error is outlined in this Knowledge Base Article.
Got questions about licensing requirements or experiencing licensing issues?
Reach out to the Fulfillment Team with a screenshot of your error or any questions you might have and they’ll be able to get you back up and running.