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When trying to enter Workflow Credentials from the Administration section of the Gallery, the credentials do not save and the message 'Validating' shows perpetually. The credentials are not saved.

• You may also see this issue when trying to update the password for an existing credential.

Alteryx Server

Diagnosis

You will find the below errors in the logs:

Gallery logs:

ERROR,,ErrorHandler,HandleError,,,::1,xxx-xxx,,,GET,/gallery/api/apps/pubKey/,400,14,Exception caught by ErrorHandler and marshalled to client,"AlteryxService_Client.Net.AlteryxServiceException: Credential usage is disabled as a result of encryption configuration. Please contact your server administrator.->   at AlteryxService_Client.Net.EncryptedStorageWrapper.GetPublicKeyParams(String server, String secret, String sValue)->   at Alteryx.Cloud.Server.Services.AppService.GetPublicKey()->   at SyncInvokeGetPublicKey(Object , Object[] , Object[] )->   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)->   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)->   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)->   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)->   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)"

Service logs:

ERROR,,AlteryxService,AlteryxService_GetPublicKeyParams,,,,,,,"CredentialHandler_ReadBody_Error: "

Cause

The Alteryx Service account has insufficient permissions to the server's machine key directory (%ProgramData%\Microsoft\Crypto\RSA\MachineKeys) or specifically the Alteryx Machine Key which is used to encrypt/decrypt user credentials and Gallery data connections.

Solution

Please see the solution in this article.

• How Workflow Credentials Work on a Private Gallery
• Troubleshooting"Invalid Username or Password" Error - Setting Up Workflow Credentials
• Access is Denied on the Alteryx Server