When attempting to activate a license for Alteryx Designer or Alteryx Server via the Graphical User Interface (GUI) and attempting to activate online, a failure to license occurs on specific versions of Windows.
- An internet connection is required for activation. Please connect to the internet and try again, or contact customer support. Contact your license administrator for help with licensing. See Help for more information.
Environment Details
- Alteryx Designer (2018.1+)
- Alteryx Server (2018.1+)
- Windows 8
- Windows 8.1
- Windows Server 2012
- Windows Server 2012 R2
- Online licensing via GUI (Does not affect local Alteryx License Server or Offline Licensing)
A recent update to the Alteryx Public Gallery where it has been re-directed to the new Community Gallery page causes an issue where an online check fails in specific versions of Windows as listed in the Environment section. The failure is due to an inability for certain versions of Microsoft Windows to fully negotiate a TLS handshake with the Alteryx Community webpage and results in an invalid signal to Alteryx Designer or Alteryx Server that it is offline, even though the server may be online with full access to the internet. This issue is being tracked as "TCPE-196".
Solution A
- Use the command-line to license Alteryx Designer or Alteryx Server online.
- License Alteryx products with alteryx one using command line <== Alteryx One
- Use command line options <== Legacy License Keys
- If this does not function, see Solution B.
Solution B (Second Option)
- Use the offline option to activate Alteryx Designer or Alteryx Server as if the machine did not have an internet connection.
- Activate License Offline with Alteryx One Platform <== Alteryx One
- Activate License Offline <== Legacy License Keys
- If you still are unable to license the product, please contact Alteryx Support for assistance.