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Why am I not receiving a one-time passcode for Alteryx One?

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Created/Edited - 7/9/2026 by Yuva Pavan Kurapati | Alteryx

Description

This article explains why users may not receive a one-time passcode (OTP) when attempting to sign in to the Alteryx One Platform and clarifies the requirement to be invited to a workspace before logging in.

Issue

Users report not receiving a one-time passcode (OTP) when attempting to sign in to Alteryx One, even though they enter the correct email address.

Environment

- Applies to: Alteryx One Platform - Regions: US, EU, and AU
Cloud Environments - Sign-in URLs:
- https://us1.alteryxcloud.com/auth-portal/sign-in
- https://eu1.alteryxcloud.com/auth-portal/sign-in
- https://au1.alteryxcloud.com/auth-portal/sign-in

Prerequisites

User must have an active workspace invitation from a Workspace Admin to access Alteryx One.

Cause

A one-time passcode is only sent to users who are active members of a workspace in Alteryx One. If a user attempts to sign in without being added to a workspace, the system will not generate or send a One time passcode.

Resolution

1. Receive an invitation from your Workspace Admin to join a workspace in Alteryx One. The email invitation will be sent from no-reply@mail.alteryxcloud.com.

2. Open the email and click **Join Now** to accept the invitation. This links your account to the workspace and enables one-time passcode sign-in.

3. After accepting the invitation, navigate to your regional Alteryx One URL:
-https://us1.alteryxcloud.com/auth-portal/sign-in
- https://eu1.alteryxcloud.com/auth-portal/sign-in
- https://au1.alteryxcloud.com/auth-portal/sign-in

NOTE: If you are unable to access the correct regional URL, your IT team may need to add the URL or certain IP addresses to a whitelist/allow list, as mentioned in the Getting Started with AlteryxOne Help documentation.

4. Enter your registered email address. You will now receive a one-time passcode to sign in successfully. **Important:** Users will not receive a one-time passcode unless they are a member of a workspace. If you have not received an invitation, please contact your Workspace Admin to be added.

Additional Information

- The invitation email subject will read:

“You have been invited to join [workspace-name]”

Check your spam or junk folder if you do not see the invitation email or One time password code.
Ensure you sign in using the correct regional URL (US, EU, or AU).

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